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introduction toolkit intervention techniques

This Toolkit primarily contains intervention techniques at hand for a change manager to bring about change in an organisation. Besides that, several techniques are mentioned allowing the change manager to reflect on himself and several techniques that help the change manager to analyze the organisation he is in.
Categorizing intervention techniques has occured by plotting them on:
• The phase in the change process where they are of use
• The change target they are useful for, or the scope of the intervention
• the impact the technique potentially has on the change participant or intervention depth.

You will find the intervention techniques you are looking for very easy through the navigation menu provided.

As phases for the change process we identified symptom recognizing, diagnosis, solution, treatment and close-out. A parallel with medicine can be seen. As a change target we identified a team (large / small) and/or an individual (practitioner or management). The intervention depth can be broken down from environment to behavior to capabilities, to beliefs and values and finally identity.
This categorization is at the one hand disputable, (when creating a diagnosis, usually the target is influenced so the phase of diagnosing usually interferes with the treatment phase), but at the other hand expected to be the most useful.

Again learning from medicine, an additional categorization in terms of problem situation (coupling symptoms to medicines) would be ideal. For the following reasons this has not yet been processed:
• A good categorization of symptoms is not known to us
• We have severe doubts whether the symptoms can be matched with solutions.
This would imply that it is possible to codify the complex behavior in social systems and we are far from convinced of that. Please carefully apply the techniques therefore with this knowledge in the back of your mind to find sustainable and acceptable solutions to the issue.

An intervention technique that provides the possibility to intervene on someone's beliefs, values and identity, can upset the client. We therefore find it essential that these techniques are used with care by people that are capable to support the client in his search for change and protect him or her from damage. Where we have tried to provide most intervention techniques as user friendly as possible with explanations, supporting tools and the like, for some of the intervention tehcniques we therefore only described the characteristics and possibilities of the technique. In these occasions, the user manual can be obtained via the contact persons.

We hope you benefit from the intervention techniques provided. Do not hesitate to provide us your comments. Upon your comments we will update this site to serve you and others better.

Best regards,

Nico Bakker, Peter Brouwer, Jan Wognum, Jasper Doornbos, Remco Schipper and Michel Verweij